Reservations

All guests under the age of 18 must be accompanied by a parent/guardian or an individual over the age of 18. The property has the right to refuse any booking if the legal parent/guardian over 18 cannot provide a current photo ID.

Payments

We accept cash (NZD), EFTPOS, Visa and Mastercard. When paying by credit card a 3% credit card surcharge fee will apply. The price advertised might not be the same price charged to the credit card account due to exchange rate movements.

Check-In

Check-in hours are 2 pm onwards.

Please provide an estimated time of arrival and a New Zealand contact phone number when you make your booking.

Late Arrival

If you expect to arrive later, please contact us before 6 pm and ask for late check-in arrangements.

Check-Out

Check-out is BEFORE 10 am on your departure day.

Please make sure you have left the suite clean. We reserve the right to charge an extra cleaning fee.

Breakfast

Breakfast is included in the Motel room rate and is non-refundable. Guests staying in our Studio or 2-bedroom Suite will receive the vouchers for 2 people, while guests in our Penthouse will receive the vouchers for 4 people. Additional breakfast vouchers will be prepared based on the number of people indicated on the booking platform. Please note that children under 5 years old are not included in this plan. Breakfast is served at our partner local bakery/cafe in the town center.

No Show
If you do not show up for your reservation, then your booking, in its entirety, may be canceled. This is equivalent to a last-minute cancellation. Please refer to the Cancellation terms below.

Children

Children between 0 to 5 years old occupying the same room with at least one adult and using existing bedding are Free of Charge (no additional linen provided & this policy is excluding for the backparker room). Additional charges may apply if extra beds or linen (including rollaway or cots) are required.

Children above 5 years old / adult will be charged NZD 35 / per person.

Extra Bed

Most of the suites prepare sofa bed / single bed.  Extra beds and baby cots are also available (costs may apply). Please contact our staff for more options. An additional payment of NZD $25.00 will be collected if you request after our working hours (7 pm) or on the day.

Accurate guest numbers

Our rooms are priced differently according to the number of guests staying in. Please kindly inform us of any additional guests prior to check-in (including all children), should it differ from your booking request. We will amend your tariff accordingly. 

Please note: Failure to inform us of additional guests or children will result in a penalty charge of NZD100 per additional guest. We also reserve the right to terminate your booking WITHOUT a refund.

Additional Cleaning Charges

A cleaning surcharge (minimum NZD$30, up to the equivalent of a one-night stay) may apply if the unit is left in an untidy state, including any evidence of pets.

Smoking

Smoking (including vaping) is NOT permitted anywhere in our motel suites. We reserve the right to charge a penalty of NZD $200 if we smell/find it.

Pets

Pets are NOT permitted. We reserve the right to charge if we find the hair.                                                 

Parties, excessive noise, disruptive behaviour

Please be respectful and keep any noise/music inside after 10 pm. Gatherings, parties and functions must not be held without permission from Lake Tekapo Village Motel.  Excessive noise, disruptive behaviour or anything unlawful will be dealt with immediately and may result in you being asked to leave the property immediately.

Vehicles and belongings

Guests must report any loss of or damage to their property immediately on discovery to Lake Tekapo Village Motel and shall make themselves available to assist with any reports made by the provider to the police.
Lake Tekapo Village Motel shall not be liable to a guest for any loss or damage to property caused by the misconduct or negligence of a guest.

Force Majeure

Lake Tekapo Village Motel shall not be liable for any failure or delay in performing any of its obligations under this Agreement if the failure or delay was due to any cause beyond its reasonable control, including but not limited to war or threat of war, civil or political action or disturbance, riot, natural disaster, fire, epidemic, testing positive for Covid-19, bad weather, terrorist activity (threatened or actual), military activity, governmental or regulatory action, industrial dispute, failure of power or machinery, failure of or interruption in externally provided services and utilities, and all similar events outside holiday homes control.
Whilst all reasonable efforts have been taken by Lake Tekapo Village Motel to ensure that Bookings made under this Agreement are able to proceed, we reserve the right to relocate any bookings to another accommodation of similar size and standard. The Client acknowledges that Lake Tekapo Village Motel accepts no liability for any loss or damage suffered by or caused to the Client in consequence of the relocation.

Damage to Property

We reserve the right to charge guests the cost of rectifying damage caused by the deliberate, negligent or reckless act of the guest to our property or structure.
Should this damage come to light after the guest's departure, we reserve the right to charge the guest’s card or send an invoice to the registered address.
We will however make every effort to rectify any damage internally prior to contracting specialists for repair and therefore will make every effort to keep any costs that the guest would incur to a minimum.

Weather Conditions

Lake Tekapo is in Mackenzie High Country, New Zealand. The temperatures here can drop to below zero degrees Celsius during winter, ice and snow are common due to the alpine climate. All our houses are heated with electrical heating appliances, however, please be prepared to wear warm clothing indoors. Please check road conditions and drive cautiously when there has been frost or snow. Please note we do not refund for road closure due to weather.

 

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Free Cancellation Policy

A full refund will be given for cancellations made at least 14 days prior to arrival. 

Please note that this policy does not apply during the Christmas and New Year period.
 

Booking Modify Policy

Changes to your booking can be made without any charges if requested at least 7 days prior to arrival when booked directly. Changes made within 7 days of arrival will incur a charge of 100% of the first night's stay. Price differences between your original booking and the replacement booking are non-refundable, and you will need to pay any additional cost if applicable.

Please note: Availability of changes is not guaranteed. Please contact us to discuss possible options.

 

Refundable policy

All cancellations and amendments must be received by email or in writing. Refunds will only be made within 14 days to the same card/account of the original transaction.

 

Non-Refundable policy

No refunds will be issued for no-shows, road closures, natural disasters, or failure to cancel/amend bookings within the notice period.

 

Tour agent/group policy

Please contact us at motel@exploretekapo.com if you are a new tour agent. For FIT (free independent travelers) groups,  all the policies stated on our website will apply.

 

Christmas holidays / New Year Holidays cancellation policy

A booking deposit for All cancellations is non-refundable. Any cancellations will only be refunded a maximum of 50% of the total booking amount (including the deposit amount) if the check-in date is at least 14 days away and if you book DIRECTLY from our website. 

No refunds will be given for cancellations made within 14 days of check-in for the guests who booked DIRECTLY from our website. No refunds will be given for cancellations made within 30 days of check-in for the guests who booked from other online booking platforms.